Terms and Conditions
Welcome to SimplyNeu.com (“Website”). These Terms and Conditions apply to your access and use of this Website. By using this Website, you agree to these Terms and Conditions.
We reserve the right to modify or update these Terms and Conditions from time to time as we see fit. For this reason, you should periodically review these Terms and Conditions.
Conditions of Sale
Product Pricing Information
Prices are subject to change from time to time without notice and all goods will be billed at prices in effect at the time you place your order. The prices stated do not include taxes and shipping.
Shipping and Delivery
SimplyNeu products are shipped via UPS or another standard freight carrier. We typically ship the product within three business days from the date we receive your order. Shipping times will vary depending on the carrier and your location.
SimplyNeu shall not be liable or deemed in default for failure to deliver or delay in delivery due to any cause beyond its control or due to labor disputes. If unable to meet delivery schedules, SimplyNeu will allocate material among its customers and for its own use in such manner and on such basis as SimplyNeu in its sole discretion shall in good faith determine.
SimplyNeu Products are manufactured using the highest quality materials to exact tolerances.
Our Products include a limited lifetime residential warranty and a limited one-year non-residential warranty. SimplyNeu warrants that the Products you purchased will be free from defects in material and workmanship for the normal lifetime of the Products when used for single-family residential use, and for one year when used for non-residential or commercial use.
SimplyNeu will repair or replace any component of the Products you purchased at no charge, if it is defective. For complete warranty details, click here.
Cancellation and Return Policy
Your SimplyNeu system is custom made to your specifications and production begins immediately after your order is received. Because of the custom nature of each order, they cannot be cancelled, changed, returned or refunded at any time.
Substitution and Product Changes
In the event that a product is discontinued or unavailable, we reserve the right to substitute a product of similar style and equivalent value and quality (depending on availability). SimplyNeu also retains the right to make changes in product specifications and materials at any time without notice.
All material provided on this Website is owned by SimplyNeu, a part of The Stow Company, or the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without the prior written permission of SimplyNeu or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site only for the purpose of evaluating our products and furthering potential transactions with us, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. You also may not, without SimplyNeu’s permission, "mirror" any material contained on this site on any other server. This permission terminates automatically if you breach any of these terms or conditions.
You agree that, while using this Website, you shall not: (a) upload or transmit any information or data that is unlawful, harmful, obscene, or otherwise objectionable, as determined by SimplyNeu in its sole discretion; (b) harass, or threaten any person; (c) misrepresent your identity or affiliation with any other person; (d) restrict or inhibit any other User from using and enjoying this Website or interfere with any other User's use of this Website; (e) transmit any bulk e-mails, advertisements, or other unsolicited commercial communication or engage in spamming or flooding; (f) transmit any virus, trojan horse, worm or other harmful computer programming routine; (g) attempt to gain unauthorized access to other computer systems through this Website; (h) transmit any information through this Website that is misleading, fraudulent or counterfeit, or that infringes on any intellectual property right of SimplyNeu or any other person.
We may also decide to terminate this Website, and/or your right to use this Website, in our discretion at any time, without prior notice.
SimplyNeu strives to maintain a useful and reliable website, and we make reasonable efforts to do so. Still, outages and other interruptions will occur from time to time. Because of various factors outside our control, we cannot guarantee continuous, uninterrupted or secure access to this Website or the services provided through this Website. You agree not to hold us liable for any costs, damages or liabilities that you incur as a result.
Although we take steps to ensure the accuracy of information that is posted on the Website, there may be errors, inaccuracies, or omissions. SimplyNeu reserves the right to correct any errors, inaccuracies, or omissions at any time, without prior notice (including after an order has been submitted).